Accessibility Digital Services Policy

Williams Loans Accessibility Digital Services Policy

Last Updated: 7th May 2023

Introduction

At Williams Loans, we believe that everyone should have equal access to our digital services, including our website at https://williamsloans.co.uk/. We are committed to ensuring that our digital services are accessible and user-friendly for all individuals, including those with disabilities. This Accessibility Digital Services Policy outlines our commitment to providing accessible digital services, as well as the steps we are taking to achieve and maintain accessibility standards.

Scope

This Accessibility Digital Services Policy applies to all digital services provided by Williams Loans, including our website, mobile applications, online platforms, and any other digital tools or services that we may develop or offer in the future. This policy covers all aspects of our digital services, including content, design, development, and maintenance.

Policy Statement

  1. Accessibility standards: We are committed to ensuring that our digital services meet or exceed the accessibility standards outlined in the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines provide a comprehensive set of recommendations for making digital content more accessible to individuals with disabilities, including those with visual, auditory, cognitive, and motor impairments.
  2. User-centered design: We will adopt a user-centered design approach in the development and maintenance of our digital services, taking into account the diverse needs and preferences of our users, including those with disabilities. This includes involving users with disabilities in our design and testing processes, as appropriate.
  3. Continual improvement: We recognize that accessibility is an ongoing process, and we are committed to continually improving the accessibility of our digital services through regular reviews, updates, and enhancements. We will also monitor advances in technology and best practices in digital accessibility and incorporate these into our digital services, as appropriate.
  4. Training and support: We will provide training and resources for our employees, contractors, and suppliers involved in the design, development, and maintenance of our digital services to ensure that they have the necessary knowledge and skills to implement and maintain accessibility standards.
  5. Feedback and complaints: We encourage users to provide feedback on the accessibility of our digital services and to report any accessibility issues they may encounter. We will promptly address any reported issues and take the necessary steps to improve the accessibility of our digital services.

Implementation and Responsibilities

The implementation of this Accessibility Digital Services Policy is the responsibility of all employees, contractors, and suppliers involved in the design, development, and maintenance of our digital services. Specific responsibilities include:

  1. Senior management: Senior management is responsible for ensuring that this policy is communicated to all relevant employees, contractors, and suppliers and for providing the necessary resources to support its implementation.
  2. Digital services team: The digital services team is responsible for implementing and maintaining accessibility standards in the design, development, and maintenance of our digital services, as well as for providing training and support to other employees, contractors, and suppliers involved in these processes.
  3. Content creators: Content creators, such as copywriters and graphic designers, are responsible for ensuring that their work meets or exceeds accessibility standards and for collaborating with the digital services team to address any accessibility issues that may arise.
  4. Quality assurance and testing: Quality assurance and testing teams are responsible for ensuring that our digital services meet or exceed accessibility standards through regular testing and validation, as well as for reporting any accessibility issues to the digital services team for resolution.

Feedback and Complaints

If you encounter any accessibility issues with our digital services, or if you have any suggestions for improvements, please contact us by email at accessibility@williamsloans.co.uk or by mail at:

Williams Loans 329 – 339 Putney Bridge Road Putney, London SW15 2PG United Kingdom

We take all feedback and complaints seriously and will promptly investigate any reported issues.